381 views
9 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
3.5

I go to Michaels at least 2 times a week because I need art supplies and the store is very close. But every time I go they ask me for my Email address which is a real pain.

Please, please stop asking. I hate to say no to the clerk because I know it's their job. So Michaels please see if you can take care of the problem. Or I'm afraid you will have many angry and upset customers.

Get with it. And that's all I have to say, except I need 100 hundred words.

So please get you employees to stop asking us for our email. Enough already, Thanks.

Reason of review: Poor customer service.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

They will stop asking if you just join rewards program. Plus you will get great coupons

Guest

In order to avoid being fired or written up, we need to constantly ask for emails. It's not our fault, it's the companies policy.

Guest
reply icon Replying to comment of Guest-1181211

The OP acknowledged that in their complaint already!

Guest

We have to ask every customer they keep track of our email collections. They will right you up if you don't reach the email collection percentage.

Your hurting the cashier when you don't give your email. And do you think we like hassling people for their email addresses.

Guest
reply icon Replying to comment of Guest-1174762

"Your hurting the cashier when you don't give your email." Boo-hoo. Cry me a river!

Customers do NOT need to give their email address and if this "hurts" cashiers then so be it. Last thing I want is more junk email and I don't shop there enough to care about the reward programs.

Guest

As a Michael's employee I can assure that we hate asking as much as you hate being asked, were required to ask and the screen pops up so we have to ask. We're also calculated on email percentage and required to get a certain amount per week. On the bright side though, if you give it it'll pay attention to the types of items you buy, so let's say you make a lot of jewelry or bake, then you can receive exclusive coupons targeted to your purchases.

Guest

So do you just expect them to automatically know if you've given your email address every single time?

Emails send out the best coupons online so it's the #1 way Michaels brings in customers and notifies them about sales.

I think you need to realize that this is how sales and advertising works nowadays.

Guest
reply icon Replying to comment of Guest-1160623

Except it's not because Michael's is literally the only store that asks for my email address upon checking out. Most stores that want to impose useless coupons on their customers have reward card schemes that avoid this entire issue.

Guest
reply icon Replying to comment of Guest-1289556

They do have a rewards card scheme.... I have "fake" email address I use for scenarios such as what you described. I use it when I don't want any junk going to my real email address.

Michaels Reviews

  1. 221 reviews
  2. 89 reviews
  3. 90 reviews
  4. 57 reviews
  5. 30 reviews
Michaels reviews