Michaels - Watched a group of managers berate an employee for not enough sales
I am a frequent shopper at michaels, you may even call me a regular. I am constantly in michaels to have my work framed, I used to deal with an older woman in their framing department and was told by her that she was going to be retireing soon, but not to worry as her daughter works for michaels in the same position as her, just at another location. Once I met her daughter it became clear that she had a passion for art and loved talking about my adventures in obtaining my pieces. Truth be told she managed to get me to spend more money then I had originally planned with her enthusiasm for my pieces. But her selling techniques is not why I am writing this. She is a very nice young woman who is also very intelligent and kind, every question never goes unanswered and she will hunt down some of the hardest products to find for you if you ask. It's very apparent she loves her job. But today as I was perusing the Christmas frames I saw her being called out of the room they do the framing in by 4 managers. When she came out of the room she looked in the direction of the floor, saw me and smiled and waved and gave me the usual sign of " let me talk to these people I'll only be a sec."
What I overheard next was not only rude, but just plain mean. They were talking to her about how her sales numbers were too low for company standards and whenever she would give them what I felt was a reasonable justified answer (there really haven't been many people shopping for custom frames or in the department at all) she was told she was useless and not needed, that she didn't bring in enough money and that it was a waste of money having her show up. Even though she had her back to me I could just tell that it had hurt and shocked her because she had suddenly changed her posture from straight and upright to slumped shoulders and bowed head. I felt horrible for her and could hear her only agree that her numbers were bad. I find it disgusting that they felt it was okay to gang up on her and put her down like that.
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