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Manager, Cory, rudely denied senior citizen 10% off total purchase price as you have done in the past. Claimed had to choose 10% or my 25% off purchase. Confirmed with my artist colleagues and my own experience that the senior discount was over and above other coupons....
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3.0
I didn't like
  • Terrible customer service
  • Very rude and uninformed
#1260588
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Michaels - Applying for a job

Problem with website. Keeps sending me back to first page.
1.0
Details
Website
#1254260
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Like a total peice of crap. I go to this store at least 2 times a week. Never have I been treated like this. I walked in at 640, totally not even realizing they closed at 7 to be honest. I was just browsing trying to grab a few things. Kimmi, was so aggressive with...
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1.0
#1249455
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Michaels - Made up return policy

Tired to return an item. I had the receipt...stood at cashier for 2 hours while they tired follow instructions on how to do a refund. Pathetic and still don’t have my refund. Called corporate....scatterbrains. Michaels needs an overhaul of customer service training....it’s was like talking to cats.
1.0
Details
Exchange, Refund and Cancellation Policy
Product or Service Quality
#1246712
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the clerk was checking me out. I was very careful about what I bought , sales, discounts, coupons that I would be useing. There was nobody in line behind me, so I was not holding up anyone. Clerk started ringing my items up I tried to tell her it wasn't coming out...
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I liked
  • Variety of products
  • Variety
I didn't like
  • Manager
  • Treated with disrespect clerks need to asked
  • Not helpful at all
#1241991
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I was ordering yarn & found there was a charge for shipping even at store. I was going to pick up at store but there was a charge even though it was out of stock. Charging for store shipping would have negated the sale price. Store couldn’t order but thought my color...
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#1233664
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Michaels - Pissed off customer

I was followed around like a common criminal, normally I'm the store you have to go look for someone if you have a question. Today I was being stalked.
1.9
Details
Advertised vs Delivered
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Value for money
Website
#1231557
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Michaels - Mad customer

I drive all the way out to the store tonight April 5, 2018 to find out that they are closed at 9 when the hours on the internet say they close at 10. I love this store but this has me infuriated since I drove all the way here for absolutely nothing. Very unhappy
3.1
Details
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
Website
#1227476
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I bought a arts center and came defective , the problem its assembled already ,i just need the 3 parts that are defective the drawer support bars , Im not putting apart the desk to go to return it when they just can provide me with the 3 drawer suppot bars that I...
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#1224254
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Haven't been to Michaels in over a year but happened to have a 40% and 30% coupon so I stopped in today. Was told that coupons weren't any because my items were on sale and or every day priced (a term which I was not familiar with). Turns out 2 of my items were not on...
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2.0
#1223711
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