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In my opinion, most employees at Michaels location in Wayne, NJ could care less about customer service. Their goal seems to be moving the cattle through line at the register. We tried on 3 occasions to be signed up for their Rewards program after having a Picture...
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1.0
#1169200
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OMG .....new rules for Michaels. This is a everyday discounted item.... what is it on sale. No it already the lowest price, again the glue is regularly $35 something, but can’t get the % off. This is the second time this month,the first time was a 10 door craft storage...
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3.0
#1168399
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Coupon reads extra 20% of total purchase, when I checked out nothing was the extra 20 %off. The cashier acted like it was coming out of her pocket, and said it did not apply to all items, and there was no way of knowing if the extra percent applied until you check out...
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Anonymous
Employee12345

The customer comment "Cashier acted like it was coming out of her pocket." At my store if we don't make projected sales for the day, our hours get cut that week or we are sen...

Anonymous
Anonymous

Man, don't you wish the coupon said things on it, like what wasn't covered by the coupon? I mean it's not hard, they could use small letters and write it on the bottom. Oh wai...

2.4
I didn't like
  • I just wrote it
#1150313
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Michaels - Bad customer service

Michaels
#1159730
The manager was very rude at the trinity mall location.. on the 31 December 2017
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Michaels - No Answers the Customer Service 800 number?!?!?@#$?!?!%@$#

Michaels
#1157596
Was on hold for 45 mintues. I needed a copy of a purchase receipt... i called 4 times, each hold about 45 minutes, then hung up!!!!@#$%?×÷+!!!!!. Terrible
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Michaels - .ate Christmas gift

Michaels
#1154243
1.0
Details
I ordered a gift for a child from Micnaels. Paid a extra 29.99 for 2 day delivery. Item did not come after 2 dags, I called them and the customer service actually told me to save a picture of the item and show the child because tbey cohld not say when jt might gwt here due to holidays. Grrrrr worst place ever
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Delivery Service

Michaels - Custom framing

Michaels
#1150366
1.0
Details
The deal on custom framing today is a false advertisement. I went in requesting a quote and the quote was higher than the original quote we had received from Michaels. Needless to say the “boss” was extremely snarky and rude. The customer framing area was very disorganized. Three separate staff helped because the others did not know what they were doing.
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Advertised vs Delivered
Customer service
Price Affordability
Staff
Michaels Stores   Xmas Crooks
Michaels Stores   Xmas Crooks
Want to buy an Xmas tree and get a %25 coupon? Go to Michaels Stores. They will tell you they are Out of Trees AND on the Back of the coupon on the bottom in tiny print Trees are Exempt Merry Xmas and buy at Walmart Lets send these Corporate A****oles a message they...
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Anonymous
Anonymous

Yeah! Why should we have to read something in our hand like an adult? Everyone knows everything is owed to us at a discount and we should be able to make up rules on the fly f...

#1136696
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Went to Michael's on Indianapolis south side (Southpointe). I was going to buy some "self seal jewelry bags" that normally were $3.00 each, but a sign on the rack said 30% off from 9/23 to 9/30, so I got two bags. The cashier (at the customer service desk) rang them up...
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1.0
I didn't like
  • Clerk refused to honor sale price
#1105912
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24 X 36 double matt $149. That was the bill for two cut pieces of cardboard with self installation. This is a store in Palm Beach Gardens, FL. Staff said matting and shipping handled by Michaels at out of state central location. No discounts allowed! This is highway...
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#1101505
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Michaels Fullerton, CA / store #3023 associate/cashier (the Spanish male). As my wife was trying to pay, she got the opportunity to go through this associate /cashier's lane. He gave her no greetings, no small....instead, as he was giving her change, he added a loud...
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1.6
#1095852
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I love my michaels in goshen indiana. I know most employees by name as well as they know mine. Jamie is always there to welcome me and take me to anything i need or request someone to meet me to help. Denise is so helpful. Even went to another store 100 miles away to...
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4.2
#1029869
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I went to a local Michaels to get a frame overall size for a print was 29 3/4 X 31 for inside measure and outside measure was 29 7/7 x 31 1/8 low end.....2 mattings....cheap priced glass.....564 dollars plus tax...that is with a coupon of 50% off and an additional 30...
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Anonymous
buhoKL

Framing is great but way too expensive, but they do not care about the value of your painting, the associate who framed my painting ruined my painting somehow for not being pr...

2.8
I didn't like
  • Lack of knowledge
#1015644
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Micheals Corp, says how much they love their employees, what a joke. they only pay minuiam wage. after a years work if you get 17 cents your *** lucky. there are no insentives. no pat on the back for doing a good job bringing in customers cause you give such good...
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I didn't like
  • Manager
  • Incompetent
#1001959
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