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Resolved: Michaels review in Marina Del Rey, California: MIK13956775

i ordered 6 items, only 3 arrived -- all 3 were totally damaged... this is not the first time -- can you please instruct your staff that they need to use bubble wrap for glass frames? they cannot ship shadow boxes wrapped only in paper, and loosely at that. i would appreciate a refund or return label also - please tell me if the remaining 3 items are being shipped, or if i will get a refund 3 x Shadow Box or Succulent Frame with Chicken Wire, 12" x 12" Color: Natural Item No: D065185S Thanks and best
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Resolved Most Helpful
Review
#1694037 Review #1694037 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$62
Preferred solution
Full refund

Michaels review: Trying to order something, site won’t let me choose yarn color?

1.6
Details
Michaels review - Trying to order something, site won’t let me choose yarn color?
Site wont let me choose any yarn color.
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Review
#1723672 Review #1723672 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Someone answer phone at customer service!
Tags
  • bad online shopping experience

Michaels review: Wrong order

I am very very pissed off first off as you know they not only sent me the wrong tree but it was 137 bucks cheaper then what they charged me and then they said they spoke too corporate and they said they would send the tree out ASAP we’ll correct tree still as we speak is not shipped out yet!!!!!! This is is such *** they lied too me Michele I’m corporate gave me a bogus # too call her back on she never returns my phone calls I always have been a good customer of Michaels well no more I cancelled my tree and I want a full refund taking my business else ware!!!!!!!!!!
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Review
#1720675 Review #1720675 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$400
Preferred solution
Full refund
1.0
Details
Ordered a Christmas tree online. I only needed a cheap one for my small college apartment so I ordered a 4ft pre-lit tree on sale for $20. What shows up to my door is a 7.5 unlit tree. How does that even happen? Sounds like whoever is packaging needs to be fired. When...
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Review
#1716341 Review #1716341 is a subjective opinion of poster.
Cons
  • Lack of customer service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Michaels review in Henderson, Nevada: Horrible Customer Service

1.0
Details
I ordered an electronic gift card for my niece's birthday through Michaels' website. They took the money immediately; however, I have been holding for about 30 minutes waiting to speak to a representative just to get a receipt! No receipt shows up on my account, I haven't received an email confirmation, nothing. It's as if I never placed the order...except the money was taken from my credit card. Absolutely unacceptable. This is not how you should be conducting business!!!! By the way....I'm still on hold...
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Review
#1708703 Review #1708703 is a subjective opinion of poster.

Michaels review: To order something

No answer at costumer care
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Review
#1706764 Review #1706764 is a subjective opinion of poster.
Service
Michaels Customer Care
Reason of review
Poor customer service
Preferred solution
Somebody needs to answer the phone

Michaels review in Davenport, Iowa: Refund due

1.8
Details
NOBODY ANSWERS THE DAMN PHONE!!!
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Review
#1706110 Review #1706110 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Full refund

Michaels review: Item Not Received

1.7
Details
My item supposedly was left at my front door but when I arrived home, there was no package. I’ve called and emailed several times for a reimbursement but haven’t spoken to a live person. I’ve been on hold for an hour today Aline.
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Review
#1701581 Review #1701581 is a subjective opinion of poster.
Service
Michaels Shipping Service
Pros
  • Variety of products
Cons
  • Costumer service
Reason of review
Poor customer service
Loss
$40
Preferred solution
Full refund

Michaels review: Excellent customer service

5.0
Details
It’s not to often I have a good experience in Michaels but I have to admit the Davie Florida store and staff are excellent. They greet you and help you find what you need for your project as well as add advice and suggestions. Thank you store manager Patty and your staff.
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Review
#1701301 Review #1701301 is a subjective opinion of poster.
Service
Michaels Customer Care
Reason of review
Good customer service

Michaels review: A complaint

1.8
Details
I doubt you care. Your manager on duty at the Glendale location in AZ off northern yelled at my 9 yr old to move out of her way while she was looking at merchandise because she was pushing a basket in prep to closing th store last Saturday night. I tried calling to talk to the manager but each person give me a different managers name. One time the GM is Leah and next Bri. Regardless, she is never in. I will not be shopping at your store anymore and will tell as many people as possible my experience with michaels at this location.
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Review
#1700535 Review #1700535 is a subjective opinion of poster.
Reason of review
Poor customer service

Contact Michaels Customer Service

Website:
www.michaels.com
Mailing Address:
6023, 8000 Bent Branch Dr
Irving, Texas 75063
United States
Phone:
(800) 642-4235
All Michaels Contacts

Michaels Products and Services Reviews

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Latest Question

Michaels Questions

Michaels review: Waited in line to check out

I went into your brand new store in Mitchel plaza in trinity florida and waited in line for at least 20 minutes with only 1 cashier on. Had to have had at least 8 to 10 people also complaining at the lack of cashiers at your BRAND NEW STORE !!! Very, very disappointed. Second time i have reached out to you and have heard nothing in responds. Guess you really dont care !!!
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Review
#1699669 Review #1699669 is a subjective opinion of poster.
Reason of review
Poor customer service