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I was working on a project and realized I had forgot a few things, nothing big total purchase was under $20 so I thought this was the perfect time to try out Michaels new service. I placed the order at around 10 to 10:30 and started working on what I could do while...
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2.8
I didn't like
  • Buy online pick up in the store
#1285215
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I bought 4 picture frames, but 1, get 1 free. I got them home and the corners were cracked on three of them. Had to go back (20 minute drive). 1 check out open, no customer service. After a 15 minute wait (wanted to exchange for 3 good ones), they couldn’t do that...
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#1283889
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I called had tried last week to cancel a 6/8/18 custom framing. Persons in the framing department were "not in" according to the person with whom I spoke. I gave her my order trace number - 001951100 and she said it should not be a problem and said she'd have someone...
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#1280892
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Michaels - Complain about cashier

Went to the Occee store in Fl this am 5/30/18 the cashier looked like she worked at Hooters het breasts were falling out of her top. Then she is drinking a soda and texting on her phone while tryingbto wsit on me. I was a little appaulled at dress attire and service. I shop there often.Dead
4.5
Details
Advertised vs Delivered
Discounts and Special Offers
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
Value for money
Website
#1267855
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Michaels - W2 mailed to me

I have called several times trying to get this fixed and mailed to me please give me a call at 8642011266
3.0
Details
Advertised vs Delivered
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
Value for money
Website
#1260979
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Manager, Cory, rudely denied senior citizen 10% off total purchase price as you have done in the past. Claimed had to choose 10% or my 25% off purchase. Confirmed with my artist colleagues and my own experience that the senior discount was over and above other coupons....
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Anonymous
Anonymous

Total purchase coupons cannot be combined. The cashier will always try to use the the better discounts for you. Plus the masking tape in on the Everyday Value program that exc...

3.0
I didn't like
  • Very rude and uninformed
  • Terrible customer service
#1260588
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Michaels - Applying for a job

Problem with website. Keeps sending me back to first page.
1.0
Details
Website
#1254260
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Like a total peice of crap. I go to this store at least 2 times a week. Never have I been treated like this. I walked in at 640, totally not even realizing they closed at 7 to be honest. I was just browsing trying to grab a few things. Kimmi, was so aggressive with...
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Anonymous
TrueBlu4EVR

It's up to you to find out when a store closes and yes stores do announce on the PA system when they are closing. Also, I've been told that the cash registers are only open so...

1.0
#1249455
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Michaels - Made up return policy

Tired to return an item. I had the receipt...stood at cashier for 2 hours while they tired follow instructions on how to do a refund. Pathetic and still don’t have my refund. Called corporate....scatterbrains. Michaels needs an overhaul of customer service training....it’s was like talking to cats.
1.0
Details
Exchange, Refund and Cancellation Policy
Product or Service Quality
#1246712
Reply to reviews
the clerk was checking me out. I was very careful about what I bought , sales, discounts, coupons that I would be useing. There was nobody in line behind me, so I was not holding up anyone. Clerk started ringing my items up I tried to tell her it wasn't coming out...
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Anonymous
Anonymous

You ain't getting squat, Jack.

Anonymous
Anonymous

How did $10 jump to $1500? Did you even math, bro?

I liked
  • Variety of products
  • Variety
I didn't like
  • Manager
  • Mark the store manager
  • Treated with disrespect clerks need to asked
#1241991
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