Michaels Reviews

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Ordered online for items to be picked up at the store (more than 10 miles away).. Went there after a few days to pick it up.... No items... talked to Manager. She said I would receive an Email when they were in. No email even a week later. Two weeks go by. Contacted...
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7 comments
#1922562

I am reading this review and could not agree more. I received my order, but what a joke.

I was shoved into a box all the items thrown in there...literally. NO protection was on the product. Items were missing and one was broken. It was A JOKE to even speak with their customer service reps.

I asked to speak to a manager. (No I'm not a Karen). And it was IMPOSSIBLE to reach one. I have everything documented and I have this issue supposedly escalated, but there is no way they are going to let me get beyond their customer facing team.

So I will be sending their head office, customer relations, and their president a letter.

Thank you for posing your note. It serves to validate that dealing with Michaels online is HORRIBLE...simply HORRIBLE

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ID
#526732 Review #526732 is a subjective opinion of poster.
Location
Geneva, Illinois
Reason of review
Problem with delivery

Complaint

The st augustine, fl store charged more than the sign said and the mgr said well people move things around not their fault. Basically my problem they are too lazy to make sure things are correct. Refused to charge what the sign said. Manager at 8pm was completely arrogant and I told him I wouldnt be back and would go across the street to hobby lobby and that *** said ok I could just go there. They dont care about their customers and told me to go ahead and go. I was not rude yelling or anything at him. He was just an ***

User's recommendation: DO NOT GO TO THE ST AUGUSTINE FL STORE!!!!

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ID
#2970997 Review #2970997 is a subjective opinion of poster.
Location
Saint Augustine, Florida
Cons
  • Staff not responding to requests for help
  • Incompetent

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Verified Reviewer
New Reviewer
I placed an online order for fabric on September 25 and hadnt received any updates. I contact customer service yesterday and was told the warehouse was backed up with orders it was October 11. Miraculously my shipping slip was created just that day and I told them what...
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1 comment
#2076618

I have had the same issue. Miraculously my ordered received a shipping label while I was messaging them in the live chat.

ID
#2963967 Review #2963967 is a subjective opinion of poster.
Preferred solution
Apology
New Reviewer
Update by user Oct 04, 2021

So I reached out to another agent who resolved my issue and apologized for what the last CS rep did or didn’t do. This rep was very efficient and friendly.

Original review updated by user Oct 04, 2021
Why do I have to beg for assistance? Out of the last three calls to customer service for an issue I only had one...
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ID
#2936489 Review #2936489 is a subjective opinion of poster.
Location
Irving, Texas
Loss
$21
Preferred solution
Apology

Horrible experience

The management at the Eastgate Memphis location is terrible!!!! The store management, Ms D is what they call her, is never available to speak to and when you get her on the phone her attitude is horrible and nasty. I've had a few complaints and am always told by the supervisors have to consult with her on everything. Please hire efficient store managers because this one at this location is awful!
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ID
#2900338 Review #2900338 is a subjective opinion of poster.
Location
Memphis, Tennessee
Preferred solution
Let the company propose a solution

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New Reviewer

After 10 days after ordering online, still not shipped

I called customer no service after 8 days. Was told they would "email the fulfillment center" and notify me when they had an answer. After 10 days with no response I called again. Same answer. They would "email the fulfillment team" who are evidently all on vacation. No excuse for ten days with no shipment and no answer as to why!

User's recommendation: Don't buy online from Michaels unless you have weeks to waste. Don't call their customer no service-it's a waste of time!

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ID
#2896781 Review #2896781 is a subjective opinion of poster.
Cons
  • Waste of my time trying to resolve check out issue
Preferred solution
Deliver product or service ordered
New Reviewer

Gerente preconceituosa

meu marido foi tratado muito mal pelo gerente da Michaels 7635N MacArthur BLVD Irving. Ele comprou um Cricut pára trabalhar não é compatível com o programa que ele tem no computador e por isso ele precisou devolvê-lo, mas uma senhora gerente o chamou de ladrao. Simplesmente porque somos negros. Temos recibo do que foi comprado não roubamos ninguém.

User's recommendation: Não vão a esta loja.

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ID
#2882629 Review #2882629 is a subjective opinion of poster.
Pros
  • Mas terrivelmente insatisfeito com o enquadramento personalizado
Preferred solution
Let the company propose a solution
New Reviewer
Michaels - Employee feedback
RE: Customer Interaction at Store 4719 Good day, Im contacting you today with regards to the store in Traverse City, Michigan, store # 4719. Im a very frequent customer of the store, and a loyal customer despite Hobby Lobby being directly next door. I shop in your...
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ID
#2871172 Review #2871172 is a subjective opinion of poster.
Location
Garfield, Michigan
Cons
  • Poor customer service poor shipping
Preferred solution
Apology
New Reviewer

Resolved: I did not get a text message in regards to my call

Update by user Oct 15, 2021

Company fixed the issue and I have been provided with full refund.

Original review posted by user Sep 14, 2021
I have not yet received one of my orders. It is hard to get in touch with anyone about it. I dont plan to order from you again.
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Resolved
ID
#2869353 Review #2869353 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Shipping cost regularly exceed cost of item

For a $5.99 art brush, not sold in stores, they charge $6.95 to ship. Ridiculous ! How do they stay in business?

User's recommendation: Shop online elsewhere.

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ID
#2864795 Review #2864795 is a subjective opinion of poster.
Preferred solution
Change their shipping policy if they care to compete with Amazon.

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New Reviewer

Customer Service "Chat"

I spend 3 hours trying to complete my Michaels order online with a gift card. SO frustrated. I tried the chat three different times. Those people are completely clueless. They all asked for the same information repeatedly, then finally said they didn't know how to help me. As a last resort, after three hours of this insanity, I called the customer service phone number. The person I talked with there was proficient and helpfujl.

User's recommendation: Don't waste your times with the online "chat".

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ID
#2853197 Review #2853197 is a subjective opinion of poster.
Pros
  • Convenience of online orders
Cons
  • Poor website protocols
  • Chat service is useless
  • Waste of my time trying to resolve check out issue
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Product unavailable

Looking and waiting for WHITE PADDLE WIRE. It was available last year at this time, and I wanted to know if I could order a large amount Thank for your consideration Juliezufelt@***.com
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ID
#2835408 Review #2835408 is a subjective opinion of poster.
Pros
  • Offered white paddle wire last year
Cons
  • White paddle wire not available this year
Preferred solution
WHITE PADDLE WIRE which was available one year ago

Price match

Trying to buy the sawgrass printer online now because they cannot ring up in store but the price is more then another store. I bought gift cards to buy at your store online so now I cant get from the lower price store. all printheads in anaheim CA. has it for 449.00 please help.
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ID
#2828487 Review #2828487 is a subjective opinion of poster.
Location
Lake Forest, California
New Reviewer
Tried to place an order with paypal as payment and the system just crashed. I then contacted the 'help'-chat and was told to clear my cache and try other browsers (with the same result) or that I can call my store but then pay only by credit card. Tried to checkout...
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1 comment
#2062389

Website doesn't work correctly. Called customer service provided me with a link that didn't work.

After I informed the individual about the link error I was receiving, she terminated my call.

All I wanted to know was the cost and sizes for metal prints. I may take my business elsewhere.

ID
#2824336 Review #2824336 is a subjective opinion of poster.
Preferred solution
Apology

Canceling an order

hey it wont let me cancel my order online. ive tried to click it but it will not load or allow me to do it. they ended up having the item in store and i purchased it.
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ID
#2812611 Review #2812611 is a subjective opinion of poster.
Location
West Monroe, Louisiana

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Verified Reviewer
New Reviewer

Received broken items

Michaels - Received broken items
Michaels - Received broken items
Michaels - Received broken items
Michaels - Received broken items
Michaels - Received broken items
I received an order of vases from Michael's and 3/15 were broken upon arrival. My florist sent me pictures as proof which I would be happy to send to a customer service rep. She informed me that there were five vases in one box with nothing in between to stop them from bumping them into each other. As a professional florist she knows that they were improperly packaged. I would like 3 replacements sent. Thank you.
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ID
#2805119 Review #2805119 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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