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Customer Experience

October 24, 2022 Mr. Ashley Buchanan Chief Executive Officer at Michaels Stores, Inc. 9000 Bent Branch Dr. Irving, Texas 75063 Dear Mr. Buchanan, I hope that this letter finds you well. For as long as I can conceivably recall, my entire family and extended family have...
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ID
#4100422 Review #4100422 is a subjective opinion of poster.
Location
Middletown, New York

Never received an email that my order was on its way

While on the phone with Michaels my order was delivered however no one sent me an email to let me know it was on its way. I could have avoided making the call to customer service.
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ID
#4186177 Review #4186177 is a subjective opinion of poster.
Preferred solution
Just be mind luck to let the customer know when their order will be arriving.

Can not process my online order

Tried to call customer service and no response. I cant process my online order and its very frustrating. I would like to pick up soon.
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ID
#4185758 Review #4185758 is a subjective opinion of poster.
Preferred solution
Need to speak to someone

MICHAELS has really turned me off online shopping with them

MICHAELS has really turned me off online shopping with them
Credit card charges - doubled on one item and the second item not shipped over 2 weeks ago, hoops to jump through galore - money taken no goods received. Incredible amount of time wasted. Much more than shopping in store. E-commerce does not appear to be a strong...
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ID
#4162993 Review #4162993 is a subjective opinion of poster.
Location
Glastonbury, Connecticut

Online FIASCO!

Michaels - Online FIASCO!
Need to register a dispute over double charging my credit card. Over 2 weeks since the goods were ordered. Still not shipped! My credit card certainly had no delays in double charges that will be escalated with the credit card company! What started off as a good will...
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ID
#4162968 Review #4162968 is a subjective opinion of poster.
Location
Glastonbury, Connecticut

Final paycheck