I was working on a project and realized I had forgot a few things, nothing big total purchase was under $20 so I thought this was the perfect time to try out Michaels new service. I placed the order at around 10 to 10:30 and started working on what I could do while...Read more
I didn't like
- Buy online pick up in the store
I bought 4 picture frames, but 1, get 1 free. I got them home and the corners were cracked on three of them. Had to go back (20 minute drive). 1 check out open, no customer service. After a 15 minute wait (wanted to exchange for 3 good ones), they couldn’t do that...Read more
I called had tried last week to cancel a 6/8/18 custom framing. Persons in the framing department were "not in" according to the person with whom I spoke. I gave her my order trace number - 001951100 and she said it should not be a problem and said she'd have someone...Read more
Michaels - Complain about cashier
Went to the Occee store in Fl this am 5/30/18 the cashier looked like she worked at Hooters het breasts were falling out of her top. Then she is drinking a soda and texting on her phone while tryingbto wsit on me. I was a little appaulled at dress attire and service. I shop there often.
Michaels - W2 mailed to me
I have called several times trying to get this fixed and mailed to me please give me a call at 8642011266
Manager, Cory, rudely denied senior citizen 10% off total purchase price as you have done in the past. Claimed had to choose 10% or my 25% off purchase. Confirmed with my artist colleagues and my own experience that the senior discount was over and above other coupons....Read more
I didn't like
- Very rude and uninformed
- Terrible customer service
Michaels - Applying for a job
Problem with website. Keeps sending me back to first page.
Like a total peice of crap. I go to this store at least 2 times a week. Never have I been treated like this. I walked in at 640, totally not even realizing they closed at 7 to be honest. I was just browsing trying to grab a few things. Kimmi, was so aggressive with...Read more
Michaels - Made up return policy
Tired to return an item. I had the receipt...stood at cashier for 2 hours while they tired follow instructions on how to do a refund. Pathetic and still don’t have my refund. Called corporate....scatterbrains. Michaels needs an overhaul of customer service training....it’s was like talking to cats.
the clerk was checking me out. I was very careful about what I bought , sales, discounts, coupons that I would be useing. There was nobody in line behind me, so I was not holding up anyone. Clerk started ringing my items up I tried to tell her it wasn't coming out...Read more
- Variety of products
I didn't like
- Mark the store manager
- Treated with disrespect clerks need to asked
Do you have something to say about Michaels? What happened? What can we help you with?