filters
state:
Show
city:
Show
product:
Show
Hello, I had a couple of items to get at Michaels...some bulb pins and some elastic price tags. When I entered the store I could tell it was re-arranged. 64+ isles, and I had no idea where to find these small items...and I was on a time frame. I walked down 5-6...
Read more
3.7
I didn't like
  • Terrible customer service
#1334656
Reply to reviews
I use to love to shop at Michael’s but over the years I’ve seen a decline in the quality of service. Most employees seem uninterested in what they are doing and simply bored out of there mind and when u ask for assistance you get the feeling like you are interrupting...
Read more
#1327993
Reply to reviews
Show

Michaels - To the pissed off customer

Chances are the framer was new. Or an idiot. There are always discounts. Be it a sale or value packaging. Don’t dismiss Michaels so quickly. We aren’t all new to our jobs. And you can always request a manager if you feel something isn’t right.
5.0
Details
Advertised vs Delivered
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
Value for money
Website
#1327445
Reply to reviews
Have 2 complaints but will only discuss one of them at this time. I am a loyal Michaels customer for 2 reasons: Fair pricing and helpful associates. Yesterday at your Tomonium, MD store I experienced neither. For several months I have been looking for an artists...
Read more
#1323017
Reply to reviews
Show

Michaels - Not satisfied with how they handled my complaint

The manager called me back but did nothing for me. They failed to have the teacher event and all the manager said to me was that teachers get 15% off all the time.
#1320130
Reply to reviews
Michaels - Order to Hawaii
I placed an order in which they cancelled the majority of it (I was ordering party favors for a bachelorette party). The only thing that wasn't cancelled was an item I didn't really need, but added on since I was placing the order anyways. Well, they didn't give me...
Read more
#1318435
Reply to reviews
Show

Michaels - Items always canceled

The sales are good but I never even get the items I order. Thats when they are even in stock which is hardly ever for the paper pads. I ordered 4 paper pads and 3 of the 4 were canceled. Ive spent a lot of money at Michaels but it seems pretty pointless when theres nothing in stock and my orders never get fulfilled.
1.0
Details
Advertised vs Delivered
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
Value for money
Website
#1317070
Reply to reviews
The store manager was extremely disrespectful to me when I asked her to why she would not honor my teacher id when I was about to purchase a 3 tier cart on sale. All other Michael locations honor my teacher ID except for the one in Adventura. I went in on Sat July 21...
Read more
4.3
I didn't like
  • Costumer service
#1309654
Reply to reviews
Show

Michaels - CASHIERS UNPROFESSIONAL AND RUDE

While checking out, I was moved from one cashier to the other and another and then back. It’s very annoying and unnecessary. Lazy employees. If they were my employees I would have fired them long ago. And then finally the cashier had the audacity to ask “are you mad at me?” LOL. what a joke of a store, never going back.
1.0
Details
Advertised vs Delivered
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
Value for money
Website
#1306801
Reply to reviews

Contact Michaels

Mailing Address:
Michaels
6023, 8000 Bent Branch Dr
Irving, Texas 75063
United States
Phone:
(800) 642-4235
More
EVERY TIME I try and purchase items online it says two things: available in store only or out of stock online! EVERY SINGLE TIME! It's a bunch of crap! Talk about false advertising with your stupid coupons. Even if I'm not using one it tells me the same thing. And...
Read more
1.0
#1304062
Reply to reviews