Michaels Questions and Answers
Coupon acceptance policy.
What exactly is the policy for using multiple coupons in a single transaction (including competitor coupons)?
How do I reset my password.
Can I reset my password myself? I send Michael’s 3 emails to reset password after 8 hours I have not receive any email from Michael regarding password reset. Thank you Maria Munoz 480-641-****
If you still need any assistance, you may contact Michaels Customer Service by phone at (800) 642-4235 or via their website based chat service.
When & Where will grab bags or boxes out.
I have a seizure disorder and would love to get Halloween & Christmas grab boxez or bags I watch YouTube and see people wiith them Please Help I live in Philadelphia
- by phone at (800) 642-4235 (toll-free number within the United States);
- by email at custhelp@michaels.com;
- via the company's social networks.
Support is provided:
- Monday – Friday: 8AM to 7PM CST
- Saturday: 9AM to 6PM CST
How do I get refunded what I was overcharged.
I was overcharged on my order MIK2175**** by $24.55, I want the money sent back to the card I used for the order immediately
Unfortunately, Michaels does not provide any information about why they overcharge the orders on the company website. Please contact the Michaels customer care team for assistance. You may reach out to them:
- by phone at (800) 642-4235 (toll-free number);
- via the company's social networks;
- via the support form on the Pissed Consumer website.
Support is provided Monday – Friday: 8AM to 7PM CST Saturday: 9AM to 6PM CST
Decor item.
I was just sent your email notification for Halloween decor and saw the light up portrait of the Halloween witch. When I tried to order it is out of stock everywhere!
I would very much like to take advantage of the sale on this picture.
Where can I find one!?!? Thank you very much, Kathy Hunter
We really need a Michael’s in Portland, Texas. Will you please come to our city???Please open a store in Portland, Texas.
We hate having to go to Corpus Christi.
We have no other options here. Many people have expressed an interest in your attire opening here.
Remaining A.C. Moore’s inventory.
I have designed a project based on the Nicole’s brand (previously owned by A.C.Moore) wooden box, inventory number WOD 0645, and since you have acquired the A. C, Moore’s businesses I wonder if you have this same box for sale in multiple numbers?
How can I use my refund cards from A.C. Moore or exchange them for Michaels gift cards?Tried to use for purchase at Michaels and denied.
R u kidding me? I have to pay to get a question answered?Omg.
Seriously? I just trying to find where I get the code to get the lower price online
Virus.
Why aren't you providing your stores with hand sanitizer whites disinfectant at the time of entrance and at the counter's why are we having to touch the pos machines and carts with no protection your stores are filthy dirty
Reason why now Michaels is in Covid mode AGAIN?? 20% single item?? Really not worth starting the car! 40% discount return. I stop during Covid 20% , well back to avoiding Micheals again !
to touch up in the previous comment, a customer can use a michaels coupon that is off ONE regular priced item once per day. it will come off the highest available item automatically. this type of coupon may be only used once no matter the percentage off. for ex: you may not use a 50% off coupon and 40% because our system only knows to take the higher one. you may use a michaels coupon in addition only IF it is 20-25% entire purchase including sale items, since it is off your purchase and considered a different type of coupon. for competitive coupons, we can take them when they are off of one regular priced item and NOT off of total purchases because we can only manually take off a percentage of one item, not the entire purchase. you may use the competitor coupon and michaels as explained above together as well. i hope this helped!
Basically you can only use the 40% off, or whatever discount, a regular priced item coupon once but you can also use the coupon, if there is one, that’s overall the entire purchase.