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2.2

False advertising and unprofessional staff and incompetent store manager. There was a large sign posted as I entered the store - Easter decorations 50 percent off.

I purchased three large yard Easter eggs and went to the register to pay for them. Before I could say hello, the clerk at the register, informs me that the eggs I am about to purchase are not on sale. I tell her, there must be a mistake and to check that enormous sign over the box of yard eggs ( which by the way she can see from the register). She tells me it's not her problem and they are not on sale.

Ok. I ask to speak to the manager. The store Manager comes over and I explain what has happened and she tells me that the large Easter yard decorations that i just purchased and not decorations at all and are not eligible for the sale. Ummmm.

What exactly are they, if they are not Easter decorations I say. Dumbfounded, she doesn't respond, except to say, they are not decorations.

Michaels if you want customers to keep shopping in your stores, you need to focus on improving your customer service and training your manager properly. Take a lesson from Stew Leonard's down the street ( The customer Is always right).

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Michaels Cons: Mark the store manager, Lack of knowledge, Incompetent, Cashier was rude.

Location: New Canaan, Connecticut

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Guest

The customer is usually wrong. And it is amazing how miserable an employee can make a righteous customer feel.

Guest

Customers need to READ the sale signs,customers are not always right especially if they cannot read! The sale signs always tell you on them what is on sale,problem is no one bothers to read them,they see the 40% or 50% off and automatically think it's EVERYTHING,read people!

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