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4 comments
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3.0

The cashiers at Michaels are very slow and talk to much to the customer. The wait time is usually 25-30 min in line. No matter what time of day I go, the wait time is the same.

Reason of review: Poor customer service.

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Guest

Mine legitimately has a 30 minute wait on weekends.

Guest

Oh really I work there and get po'd when I am handling 5 customers while some other cashier has been talking to one for an hour. Micheals is unlike any other retail store I have been in and yes we have had lines to the back of the store.

Sometimes You have to take into consideration that the cashiers often are sifting through tags on 500 flowers being purchased by one customer that are all different and have to rung up separately. Then it turns into a flea market as some of these people do not get that it is ONE COUPON PER DAY . Some customers get to the cashier and say I have 15 coupons and 15 things and I want you to ring them all up seperatley. It is not fun, in fact they time your transactions.

Yup they time you and just so ya know the do not want us to give out coupons at all. Even if you get a reward card that day they do not want you to have a coupon.

Anybody with sense knows that if a company is giving 25 to 50 percent everyday to everyone the merchandise is going to be high priced anyway and the markdown brings it to retail. Nobody is getting a deal there.

Guest

You're full of *** for saying thats the wait time (you're probably waiting 5 minutes). There is no line in retail thats that long, so you should probably stop over exaggerating or learn some patience. Retail stores are always going to have a lineup sweetie, and if you don't like it, don't shop.

Guest
reply icon Replying to comment of Guest-1285804

This store makes us call for back up when 3 people are in line. If it takes a while it's the customers fault.

Doing 3 returns/ 5 separate transactions, looking for coupons or correct change in their purses, fighting with staff about the sale prices, the list goes on. I know waiting in line FEELS like a long time, but it was probably max 8 min in reality.

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