I bought 4 picture frames, but 1, get 1 free. I got them home and the corners were cracked on three of them.
Had to go back (20 minute drive). 1 check out open, no customer service. After a 15 minute wait (wanted to exchange for 3 good ones), they couldn’t do that refunded for 3/4 price. I then went and got 3 good frames.
Came back to check out waited another 20 minutes, the manager was at check out and charged me full price. When I asked her why I wasn’t charged the 3/4 price, she argued with me. I put up a stink. I’m done with Michael’s, totally understaffed.
The staff they have are clueless.
The quality of merchandise is crap and they don’t know how to treat their customers. Big box corporate America at its best!: Totsllt done with Michaels, what kind of a Manager would argue with a customer?