Not resolved

I was ordering yarn & found there was a charge for shipping even at store. I was going to pick up at store but there was a charge even though it was out of stock.

Charging for store shipping would have negated the sale price. Store couldn’t order but thought my color would b in next shipment next week ut no guarantees. All other stores let u order on line with no charge for store pickup.

Very disappointed with this policy not customer friendly

I shop a lot at this store & have never encountered this kind of service. This is a terrible policy since the store can’t order more of what they are out of without charging customer for shipping.

Product or Service Mentioned: Michaels Shipping Service.

Reason of review: Pricing issue.

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