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Contact Michaels Customer Service

How to Reach a Person at Michaels

Verified Contact Information

Toll-Free Number:

  • 1-800-642-4235
Call Now
Send Message

Customer Service:

  • 1-972-409-1645

Customer Service:

custhelp@michaels.com

Legal:

caprivacyrights@michaels.com
CCPA Inquiries
customercare@michaels.com

Michaels Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Michaels Phone Number
1 (800) 642-4235
Average Hold Time
00:01:37
Average Calls duration
4 minutes
Most Popular Michaels Email Address
custhelp@michaels.com
Michaels Live Agent Availability
31% of callers successfully reach a real person
Issue Resolution Rate
Low (13% reported full resolution)
View full overview

How to Contact Michaels?

Most Popular Number:

(800) 642-4235
Total calls: 2 262 Issues resolved: 100 Last call: Jul 17, 2026

To get help from Michaels customer service via live chat, visit the official website and go to the ‘Contact Us’ page. Once on the page, click on ‘Click to start chatting,’ This will direct you to a new page where you can start the chat and get your problems resolved.

On the new page, you will be presented with the option to either sign in using your email address or to continue as a guest. Once you take your pick, you are good to initiate the chat and get the doubts cleared. No matter what queries you have, the chatbot will walk you through the solutions to provide you the best customer experience.

You can contact Michaels customer service at their dedicated customer service phone number 1-800-642-4235. Michaels customer service representatives are available to assist you Monday through Friday from 8 AM to 7 PM CST, and on Saturdays from 9 AM to 6 PM CT. Michaels is a renowned company that specializes in arts and crafts supplies, providing a wide range of products and creative materials for various artistic endeavors. Whether you have inquiries, require guidance, or need assistance with your purchases, their customer service team is committed to delivering helpful and friendly support during the specified hours.

While Michaels does not offer 24-hour customer service across all methods, its automated chatbot is available 24 hours a day. The chatbot can assist you by providing solutions to common queries and concerns. However, if you prefer to speak to a Michaels customer service representative, call during the given hours of operation. They will be available to address your inquiries and provide personalized assistance.

Furthermore, you have the option to email Michaels at custhelp@michaels.com. Sending an email allows you to communicate your concerns at any time, and you can expect a response from their customer service team during their operational hours.

PissedConsumer Club

Contact Information

Michaels Website:

Michaels Help Center:

Corporate Office Address:

Michaels Stores Inc.
8000 Bent Branch Dr
Irving, Texas 75063
United States

Other Info (opening hours):

Hours of operation:

Monday – Friday : 8 AM to 7 PM CST

Saturday: 9 AM to 6 PM CST


More contact details

Fax:

+1 (972) 409-1645

Summary of Michaels Customer Service Calls

2.7K TOTAL
CALLS
03:47 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Michaels?

Shipping and Delivery Question:

  • Partial online order delivered to me
  • “Missing ups package”
  • “Missing package”

Request for Information Question:

  • “Looking for my order”
  • “Ask question about a ptoduct”
  • “Question regarding order”

Product/ Service Question:

  • “Received order, items are broken”
  • “Looking to order more of last product I ordered.”
  • “Only part of my order arrived”

Payments and Charges Question:

  • “Store credit”
  • “Fraudulent”
  • “Can’t process payment”

Return/ Replace Question:

  • “Need to change my email address from tge school email to my own. We are not allowed to use the school email anymore. Only used for school communications.”
  • “Change my email”
  • “Change email address”

Account Question:

  • “Rewards account”
  • “Reward points”
  • “Rewards”

Employment Question:

  • “W2”
  • “Need employment dates”
  • “Termination of employment letter”

Staff Question:

  • “Rude associate and framing took 4 months and still not ready”
  • “Customer service”
  • “The new manager in training *** on *** was really rude ad disrespectful to me even when I ask for a corporate number to call he said no”

Cards Question:

  • Gift card ussue
  • “Gift card”
  • “Gift card status”

Activation/ Cancellation Question:

  • “Cancel card”
  • “Canceled order??!”
  • “Cancel order”

Refund Question:

  • “Refund on pick up sales to the incorrect store”
  • “Want my money back”
  • “Refund”

Website/ Application Question:

  • “Order online”
  • “It will not let me place my order online”
  • “Website problem”

Other Question:

  • “Items missing from order”
  • “Order has not been received”
  • “Irder”

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