Have 2 complaints but will only discuss one of them at this time. I am a loyal Michaels customer for 2 reasons: Fair pricing and helpful associates.
Yesterday at your Tomonium, MD store I experienced neither. For several months I have been looking for an artists projector. The Tracer is the one I decided on. Everywhere I have seen this projector it is priced at $86.49 including at Michaels.
Yesterday I decided to purchase one with the 40% discount. That would have equaled $51.49. However, the shelf price today was $154.00. No doubt an artificially inflated price to make the 40% discount of $92.40 appear to be a great value.
It is full of deception.
There are FTC rulings about this practice. If Michael's wants any of my future business as an artist and a teacher of art I expect them to honor 40% off of the retail price of $86.49
Reason of review: Pricing issue.
Monetary Loss: $40.
Preferred solution: Price reduction.