Rozalynn Exg

Constant Uncomfortable Hot Temperature in Store

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I have been shopping weekly at this store since it opened. It has been hotter than *** in there every time I have been there. I am sweating profusely while shopping and I find it difficult to breathe. I have spoken with other customers who feel the same way I do. I feel sorry for the employees who have to be there all day. Why is there no air conditioning? This is very poor business. This place should be shut down until it's made comfortable for both employees and customers. Do people need to drop dead in the store before something is done? This is no way to run a business. It's inhumane.
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Pros:
  • Excellent customer service
Cons:
  • Extremely uncomfortably hot temperature in store

Preferred solution: Let the company propose a solution

User's recommendation: Don't shop here.

Anonymous
map-marker Brea, California

No response yet

I have not heard back from Michaels. But as my complaint went in Thursday, I do not feel they have had sufficient time to respond. I will give them a few more days. Thank you
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Male Jvt
map-marker Hollywood, Florida

Return

Im trying to make a return. I was told that I can not make the return.
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Preferred solution: Full refund

Chaitra R

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Verified Reviewer

Customer Complaint

I shopped in your Chesterfield, Mo store#2036 on 6/23/2020. I had some large prints that I ordered from another company and needed framing for them. I went to your custom frame department for assistance. At the time I was the only customer. As the associate started to assist me another customer walked up. The associate I noticed kept looking at the other customer saying she would be with her in a moment. I understand initially greeting the customer and telling her someone would be with her, however she kept repeating it. I started to feel rushed at that point. She then told me that frames for each picture would be $100 each. I responded that I did not want to spend that much as on frames as I had three prints and if she could help with frames on the sales floor comparable to the ones I had that would fit. The prints I had were unusual sizes, however they had a white border around them that I told her I would take them somewhere and have them cut to fit a frame. I just needed help with the correct sizes. She then addressed the other customer once more and walked me over to a frame aisle still in a hurry. In the process she knocked two frames on the floor in which aggravated her even more. She then picked up the frames and walked away. I assumed she was going to get a broom to get up the glass, however she did not return. I then went back to the custom ordering counter and there she was helping the other lady when there were clearly other associates back in framing that could of helped this other lady. Not only did she leave glass all over the floor, she walked away from assisting me and never returned. Even when I went back to the counter she never said a word to me. she just continued on with the other customer as if she had just not walked away from me. If she did not want to help or if that was not her job to do so then she could have just gotten someone else to help me. I did not appreciate being treated that way as a customer. It was totally unacceptable and unprofessional and frustrating as she made me feel as if she had a problem with assisting me. I had a cart full of stuff that I still purchased however I left not purchasing the frames I needed.
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Preferred solution: Let the company propose a solution

KG

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Rude Manager Justin

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Stopped by today 5/7/20 in broad daylight around 3pm.

Tried to see if I could get a pack of balloons for my daughter’s sixth birthday. No one else is selling them - I had tried every other store like Target, Fred Meyer, Walmart and others to no avail. This was my last effort.

A woman working there was going in and out of the store doing curbside service, so I asked if it was possible to buy some balloons. Each time she went through the Michaels door, she locked it. We live in Issaquah Washington in a pretty safe community. Seemed strange.

She went back in to ask a manager, and came back and said no. I asked why it was not possible to buy some balloons, and she used her earpiece to call the manager out front.

This whole time, I am standing in the parking lot next to my vehicle (parked infront the entrance) in order keep social distance. A man with a black face mask appears after 10 minutes and stands behind the CLOSED, LOCKED glass door and starts shrugging and making hand gestures. I tell him I can’t hear or understand him. He keeps talking through the locked glass door. I approach a little closer onto the sidewalk and he proceeds to remain behind the door.

In the meantime, his two staffer open the very same door to exit and deliver curbside. Now this guy, JUSTIN, is still standing there with the door cracked open (by the other workers) and I ask if I can buy balloons. He basically screams at me that it’s not possible. I ask if it’s because the registers are closed, and that it’s just a simple order for balloons for my daughter’s birthday coming up in a day, and that I could not find balloons anywhere. He says he can’t. No explanation. Tells me only curbside and too bad.

I hope Michaels corporate is listening to this. Shame on you for treating customers like they are Ebola and beneath humans. Whatever reason Justin the manager of Michaels in Issaquah had for being so demeaning and rude, is by no means justified.

A simple kind response like « so sorry, we can’t help you, but if you place an order we would be happy to get it for you. Sorry about the incovenience... » something of that nature would have been appropriate.

Michaels, shame on you having people like this running your stores. You need better managers who represent kind leadership.

Telling everyone we know about how *** Michaels is.

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Preferred solution: Let the company propose a solution

Elsine E
map-marker Bel Air, Maryland

Compliment to Mgr Phillipa

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Phillipa researched my concern and returned with a phone call back to me making me happy. Thank you Phillipa
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User's recommendation: Great store to shop in. Mgr Phillipa cares about her customers.

Debra C Lye

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Verified Reviewer
| map-marker Pittsburgh, Pennsylvania

Coupon did not apply order #MIK2073****

Michaels - Coupon did not apply order #MIK2073****
Michaels - Coupon did not apply order #MIK2073**** - Image 2
I added the 20% off coupon to my order however after I pd it i I noticed it did not take off the 20%. How can i b reimbursed the approximate $7 + change
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Loss:
$7

Preferred solution: Price reduction

Stephanie S Vdv

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Refund problem

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Hello, On June 5th I ordered 6 (The amount I needed)- 5.5" Mesh Wide Ribbon By Celebrate It Occasions. Regular price is $9.99 and they were on sale at 20% off for $7.99 each. The next morning I get an email saying "We’re sorry, but it looks like one or more item(s) in your Buy Online, Pick Up In Store or Same Day Delivery order was not available. (We’re disappointed too!) A refund will be processed for the item(s) that weren’t fulfilled." Yesterday on June 10th I received an email from my CC company saying I got a credit from Michaels in the amount of $2.15 far from the $7.99 plus tax I paid. I still have not picked up the order because I needed 6 rolls and had to go to Hobby Lobby and buy them there. So I need a refund for the entire order. I never received a detailed receipt so here is my caculation on my order. 6 x $7.99= 47.94 + $2.57(pipe cleaners)=$50.51 My tax rate is 7.5% = $3.79 for a total of $54.30 - $2.15 refund already given = $54.15 refund. Please advise my when refund is complete. Thank you, Stephanie Smith
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Loss:
$52
Pros:
  • Usually great deals
Cons:
  • Payment issue

Preferred solution: Full refund

Sarah g Tsb

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No compassion for children with special needs

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yes hi, I am very upset over an incident that occurred today at your Manhasset location. It involved my special needs son who is 6 years old he has autism and can NOT MEDICAL TOLERATE wearing a mask due to having autism and server sensory processing disorder. two workers proceeded to yell at me and my son saying he needs to wear a mask and I tried to explain that due to him having autism the Nassau County health department has a mandate that says if you can not medically tolerate wearing a mask then you do not have to wear one. I was wearing a mask myself but to attack a child who medically can't wear a mask I don't feel is right now I would appreciate it if I could get to speak to someone from customer service as I need to get something done thank you respectfully Sarah
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Pros:
  • Ok store
  • Closest to my location
Cons:
  • I just wrote it
  • Horrible customer service

Preferred solution: Apology

Anonymous
map-marker Marietta, Georgia

Store complaint

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Im ill from cancer (10 years fighting) & its difficult for me to go out and about especially now during COVID19. I cannot afford home delivery. I called ahead to the store to let them know I was on my way for my curbside pickup on 4 online orders. It was very difficult for me to make the trip but I didnt want any of my orders to be cancelled like has happened before. When I arrived at the store they had closed 15 minutes early. I spotted an employee by her car and asked her very nicely why they closed early. The employee first tried to ignore me then was very rude to me. She wouldnt answer my question then snapped at me to just come back tomorrow. I tried to explain my circumstances & why its so difficult for me to go out and about b/c of my health. I VERY politely verbalized my frustration & anguish but the lady employee just turned her back on me to smoke her cigarette (today the store manager condoned the employees bad behavior as she was panicked & in a rush to leave the area! Clearly the employee wasnt panicked to go anywhere. She was loitering around her car) The two women I spoke with, Nancy and Lauren on the customer service line were VERY nice and VERY helpful! Today I received a call from the store manager who apologized BUT he also just made A LOT of excuses for Michaels behavior and the parking lot Michaels employees bad behavior towards me. The words Im sorry mean nothing when they are followed by words of excuses and justifications for bad behavior. This type of customer service has no place in management. He refused to offer any reasonable solution to help get my order to me or compensate me for my wasted time, physical pain, emotional pain, physical energy and gas etc. I suggested free home delivery b/c of my poor health but he said he would not do that. He only agreed to hold my orders for a few extra days to allow me more time. I do appreciate that but being so sick I dont know when or if Ill be able to go out again any time soon. As I stated to him and others I have a hard time getting out of bed most days. Art helps keep my will to live alive but Michaels let me down big time this time during these extraordinary difficult times! Im satisfied with the customer service I received on the customer service line (Nancy and Lauren) but completely dissatisfied with the store managers attitude and service today.
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User's recommendation: Avoid shopping at Michaels

Anonymous
map-marker Atlanta, Georgia

My order and the store IS a complete disaster

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I made an online purchase. 1. the internet makes it seem as if I would get my items as long as I placed the order before 3pm - that was a lie. I went to the store that day because I was in the area thinking my purchase will be ready or soon be ready. They didn't even start pulling my order. This was after 6PM! I even bought some more items while i was there. 2. Finally the next day I received an email saying my purchase was ready for pick-up. Shortly after that I received 14 emails saying that my order was canceled and I will be refunded. I'm assuming one email per item. I call the store because I am confused on if my order was canceled or should I go pick up the order I needed the day before. I was asked to call back because they don't see how all my items aren't in the store. I call back and the person who answered did not have time to see what was going on because she had a long line and was the only person at the register. She told me I can come to the store and see if what i ordered was in stock and that she should be able to help. Why was I able to purchase anything that was not in stock? The other items I wanted showed not in stock. Also, why am i coming to look for my items when I ordered on line? That store is already chaotic when it comes to the beaded jewelry section! 3. I received another email telling me my order is ready to be picked up. So, is my order ready or not? This has been one of the worst online experiences I've ever had.On top of being one of the worst stores. I would like my money back ASAP.
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User's recommendation: Don’t Order Online and have a lot of time so you can find items!

Cheryl W Eux

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Verified Reviewer
| map-marker Broken Arrow, Oklahoma

Waiting for six weeks for a refund.

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I bought a package of two flags and they were suppose to be 50% off. When I checked out I was charged the full amount so I told her that the sign said it was 50% off. She said no that that was only for the red, white and blue items. I said Exactly! Then I wanted to use the 40 % off coupon and she said it wasnt valid. Finally she said she could take 30% off and I said fine. She gave me the receipt for the refund but its been six weeks, no refund. I went in the store today and finally after two employees, they called the manager , who by the way was the one that I dealt with earlier. She said they couldnt refund it because there was no return for first item. What?... I had no return because I was buying the same item for less. She said I would have to make copies of all of it and send to Michaels headquarters to get my refund. What poor and ignorant management and all their reviews prove it.
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Loss:
$10
Pros:
  • In store variety
  • Love their products

Preferred solution: Full refund

User's recommendation: Can’t get a refund. Rude and incompetent manager.

Candie Jwh
map-marker Tallahassee, Florida

Rude customer service

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Went to purchase some of your wooden letters . Got to the register and one of the letters was ringing up for a different price than the others and it was the same make as the other ones we were purchasing . When the cashier called for a manager, the manager caught an attitude with us and was being very combative and rude. After she gave us the corrected the price . We went back to the isle where we had got the letter from . And the manager was back there talking about us , and saying some very unprofessional things when she didnt know that we were standing right behind her
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Alvin C Pmu

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Store Closing times

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As I understand the covid-19 if a store Post hours they should be open for the last customer to walk through the door at those hours. So when the store in Houston Texas on Westheimer Road and Hillcroft says they close at 7 do not. They close at 10 to sometimes 20 minutes early. I have calculated the money I have spent at Michael's at that particular store and it is over 2 Grand last year I am sick and tired of this closing early and this is not just at this time this has been in the past as well. I have my own business in my doors do not close until the first minute of the closing time. I also have many friends that shop at my Michael's and they have moaned about it as well. I hope you will get this to someone who will do something about this and it's not fair for people that have projects that are on a time schedule and sometimes can't get to the store even though it would take 2 minutes to walk in and get what's needed the store should be open for those two minutes even if it is the last 2 minutes before the minute of the closing hour. Kind Regards, Alvin Coleman
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Preferred solution: Let the company propose a solution

User's recommendation: Don't go 10 min. before they wont allow you in.

Deborah B Vno

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Verified Reviewer
| map-marker Ocoee, Florida

Poor customer service

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Went to Michaels to purchase some items to put together a mother day gift basket for my 74 year old mother in law at the Michaels located in Ocoee Florida on May 9 2020 at approximately 5:30 pm. We gathered our things and made sure to keep our 6 feet distance had on our face masks to keep everyone safe and proceeded to the cashier to pay for our items. There was 25 people in line to pay for their items. This location had one person at the cashier station who was on the phone trying to assist another person while trying to cash out his current customer. We see someone approach and think this poor guys is going to get assistance with all the people waiting to cash out and he walked away. My husband went to speak to the man who said he was the customer care manager and asked him why there was only one cashier and he responded This is what happens when they cut the staff. He made no effort to assist any of the customers trying to pay for their items and merely continued to check items on iPad. Needless to say we dropped our items and walked out. I know we are all in trying times at this point with CoVid, however, this was the worst customer service I have ever seen and no way was there any kind of team effort with your customer manager and while I have been a customer of Michaels in the past I do have other options as a consumer. Very disappointed in Michaels and how they take care of their customers especially at this point in time when getting customers take. Care and back home as soon as possible should be your first customer care. You should be ashamed of yourself as a business with no care for your customers.
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Pros:
  • Love their products
Cons:
  • Customer service
  • Incompetent

Preferred solution: Let the company propose a solution

User's recommendation: Do not go inside

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