Michaels
Reviews and Complaints
Constant Uncomfortable Hot Temperature in Store
- Excellent customer service
- Extremely uncomfortably hot temperature in store
Preferred solution: Let the company propose a solution
User's recommendation: Don't shop here.
No response yet
Return
Preferred solution: Full refund
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Verified ReviewerCustomer Complaint
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRude Manager Justin
Stopped by today 5/7/20 in broad daylight around 3pm.
Tried to see if I could get a pack of balloons for my daughter’s sixth birthday. No one else is selling them - I had tried every other store like Target, Fred Meyer, Walmart and others to no avail. This was my last effort.
A woman working there was going in and out of the store doing curbside service, so I asked if it was possible to buy some balloons. Each time she went through the Michaels door, she locked it. We live in Issaquah Washington in a pretty safe community. Seemed strange.
She went back in to ask a manager, and came back and said no. I asked why it was not possible to buy some balloons, and she used her earpiece to call the manager out front.
This whole time, I am standing in the parking lot next to my vehicle (parked infront the entrance) in order keep social distance. A man with a black face mask appears after 10 minutes and stands behind the CLOSED, LOCKED glass door and starts shrugging and making hand gestures. I tell him I can’t hear or understand him. He keeps talking through the locked glass door. I approach a little closer onto the sidewalk and he proceeds to remain behind the door.
In the meantime, his two staffer open the very same door to exit and deliver curbside. Now this guy, JUSTIN, is still standing there with the door cracked open (by the other workers) and I ask if I can buy balloons. He basically screams at me that it’s not possible. I ask if it’s because the registers are closed, and that it’s just a simple order for balloons for my daughter’s birthday coming up in a day, and that I could not find balloons anywhere. He says he can’t. No explanation. Tells me only curbside and too bad.
I hope Michaels corporate is listening to this. Shame on you for treating customers like they are Ebola and beneath humans. Whatever reason Justin the manager of Michaels in Issaquah had for being so demeaning and rude, is by no means justified.
A simple kind response like « so sorry, we can’t help you, but if you place an order we would be happy to get it for you. Sorry about the incovenience... » something of that nature would have been appropriate.
Michaels, shame on you having people like this running your stores. You need better managers who represent kind leadership.
Telling everyone we know about how *** Michaels is.
Preferred solution: Let the company propose a solution
Compliment to Mgr Phillipa
User's recommendation: Great store to shop in. Mgr Phillipa cares about her customers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Pittsburgh, PennsylvaniaCoupon did not apply order #MIK2073****
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund problem
- Usually great deals
- Payment issue
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo compassion for children with special needs
- Ok store
- Closest to my location
- I just wrote it
- Horrible customer service
Preferred solution: Apology
Store complaint
User's recommendation: Avoid shopping at Michaels
My order and the store IS a complete disaster
User's recommendation: Don’t Order Online and have a lot of time so you can find items!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Broken Arrow, OklahomaWaiting for six weeks for a refund.
- In store variety
- Love their products
Preferred solution: Full refund
User's recommendation: Can’t get a refund. Rude and incompetent manager.
Rude customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStore Closing times
Preferred solution: Let the company propose a solution
User's recommendation: Don't go 10 min. before they wont allow you in.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Ocoee, FloridaPoor customer service
- Love their products
- Customer service
- Incompetent
Preferred solution: Let the company propose a solution
User's recommendation: Do not go inside
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