Michaels
Reviews and Complaints
Customer care
Preferred solution: Apology
User's recommendation: Be careful they do not honor there ads. Plus they have a pissed customer agreement to but this online. Bad company
Poor shipping- damaged products
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Verified Reviewer | Louisville, KentuckyResolved: Haven't Been Refunded Yet
Company fixed the issue and I have been provided with full refund.
Preferred solution: Full refund
User's recommendation: Do NOT order for same-day-pickup online from Michael's.
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Verified Reviewer | Albany, New YorkCheap Jewelry Supplies
Just posted review, too soon for a result
- Variety
- Untrained staff
- Cheap quality jewelry supplies
Preferred solution: Start selling higher quality jewelry supplies
User's recommendation: Use caution buying these items
Customer service
Preferred solution: N/A
User's recommendation: Shop the Turkey Lake Orlando store!
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Verified ReviewerHeath Hazard and Poor Customer Service
My recent visit to Michaels Store at 1205 Coolidge Hwy, Troy, MI was a disaster. This is the Christmas season so I would assume additional employees would be added to the roster to help out.
This was clearly NOT the case at this store. My visit on 4 December to buy 2 pieces of poster board took no less than 40 minutes to complete! Of the 7 cashier stations only TWO were open and as a result there were over 20 people in line for checkout at all times. This type of situation is not only inconvenient for the shopper but in this day in age of COVID, having 20 people grouped together (social distancing and all) for over 20 minutes - even with face masks - raises the odds of possibly becoming infected and is a unnecessary danger to the shopper.
I would think with health restrictions being what they are, Michaels number one focus would be to get the consumer in AND OUT of the store as quickly and efficiently as possible. I realize staffing of stores these days is difficult with COVID but desperate times mean extra measures have to be put in place and staffing levels increased if need be. Plenty of people are out of work and looking for a job so there should be no excuse for understaffed stores.
I will think twice about ever visiting this Michaels location again. My next email will be to the Michigan health department for the unsafe conditions at this store.
Preferred solution: Let the company propose a solution
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Verified ReviewerNo Gift Card
Preferred solution: Let the company propose a solution
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Verified ReviewerCoupon issue
- Bad internet service
Preferred solution: Price reduction
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Verified Reviewer | Haines City, FloridaMissing parts
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Verified ReviewerMerchandise credit cards
- Loved the store
- Love the store
Preferred solution: just an answer
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Verified ReviewerBad service
I ordered a Xmas inflatable. It came, didnt work, nbd.
I call customer service, which was located in Manilla, Philippines. The girl was very nice, but heavy accent was a problem, and she couldnt make a decision unless it came from her script.
I was suppose to get an email, print it, return the inflatable, and new one being sent. Never received an email, or inflatable. Go to Michaels store in Feasterville, PA, to seek help, SINCE MICHAELs HAS NO AMERICAN CUSTOMER SERVICE PPL, or any way to talk a manager/supervisor.
The manager at store very helpful, except for when I asked for a GMs info. She wouldve give. She go take my number, call her GM, who said hed call me. Ironically, his name is Michael.
Ive heard nothing.
I went online, attempted to find any number/email to talk to their corporate office in Irving, TX. NOTHING!!
This is an American company, who refuses to talk to its customers. So I have no further actions to take , so I am done with Michaels.
Preferred solution: Talk to a human voice, that can understand the problem!
User's recommendation: So what you want. Just remember, you’ll never talk to an American worker for Michael’s.
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Verified Reviewer | Fremont, CaliforniaI'm trying to get my W-2 from Michaels
Preferred solution: I just want my W-2 and to end any contact with Michaels.
User's recommendation: The store I worked at was horrible. they never talked to me counsuled me or fired me. They just not schudule me or contact me.
Arches watercolor paper not in stock
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Verified Reviewer | Cheektowaga, New YorkCancelled order without notice
I have not been contacted in anyway by the company. In the past I used them for many of my projects, going forward they will no longer have my business
- Order not received
- Bad customer service all around the block
Preferred solution: Let the company propose a solution
User's recommendation: Do not order from store
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Millcreek, PennsylvaniaProduct purchased at Michael’s store
Preferred solution: Deliver product or service ordered
User's recommendation: Ask to open box before leaving to make sure everything is in the box.
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