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I love my michaels in goshen indiana. I know most employees by name as well as they know mine. Jamie is always there to welcome me and take me to anything i need or request someone to meet me to help. Denise is so helpful. Even went to another store 100 miles away to...
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4.2
#1029869
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I went to a local Michaels to get a frame overall size for a print was 29 3/4 X 31 for inside measure and outside measure was 29 7/7 x 31 1/8 low end.....2 mattings....cheap priced glass.....564 dollars plus tax...that is with a coupon of 50% off and an additional 30...
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2.8
I didn't like
  • Lack of knowledge
#1015644
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Micheals Corp, says how much they love their employees, what a joke. they only pay minuiam wage. after a years work if you get 17 cents your *** lucky. there are no insentives. no pat on the back for doing a good job bringing in customers cause you give such good...
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I didn't like
  • Incompetent
  • Manager
#1001959
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Michaels Customer Care Review

Michaels
#986030
I was shopping for crafts at the southcener location and was very impressed with the customer service there was a lady (I think her name was Kelly) she seemed to be all over the store every time I needed something there she was and she knew where everything was and had had a great attitude showing me here there and everywhere she was even at the register when I checked out, now thats full service.
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Michaels Customer Care Review

Michaels
#969659
4.4
I WAS JUST IN STORE AND DIDN'T FEEL GOOD THE WORK PICK AND CHOOSE WHO TO HELP,THAT IS NOT GOOD CUSTOMER SERVICE SO I LEFT
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Short Review for November 25, 2016

Michaels
#961135
1.5
Tried to cancel an order minutes affer shopping via email and chat. Even though the request was submitted before the order was processed, it didn't matter. To make it worse, I paid for to-store shipping so I have to drive to the store regardless. (Final crowning jewel- Amazon offered a cheaper price for item compared to Michaels Black Friday price; with better customer service.)
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Michaels Manager Review

Michaels
#955818
The manager (Jason?) at the Pensacola, Fl, store is an absolute cretin. Very rude and unhelpful! I heard that Wayne, the previous manager, passed away. He was a nice guy :(
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Michaels Scookie Sheet Pricing Review
There was an item marked $0.99 but it rang through as $8.99 The store manager told me that the 8 rubbed off due to it being in and out of storage. I told her the price tag ON the item clearly shows $0.99 and she told me that as a compromise she would reduce it to $6.99...
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Anonymous
Anonymous

Even with the low quality of the picture you posted, the top and bottom of the 8 are visible, so you clearly know better.

offconsumerpissed
offconsumerpissed

As she should have been, by the way this sounds. Don't be one of "those people" that try to make customer service employees' lives living *** so they will give you what you wa...

1.9
#999197
Reply to reviews
The cashiers at Michaels are very slow and talk to much to the customer. The wait time is usually 25-30 min in line. No matter what time of day I go, the wait time is the same.
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Anonymous
anon

You're full of *** for saying thats the wait time (you're probably waiting 5 minutes). There is no line in retail thats that long, so you should probably stop over exaggeratin...

2.9
#994721
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Good stores start from the support received from the top down. Our District Manager comes in after a loss of a Store Manager in the middle of Christmas holiday, numerous employee quits and severe lack of seasonal new hires, just to say that our recovery is bad, store...
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#991299
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I went into my local Michael's store to buy a picture frame mat. When I got to the cash register the price of the mat was substantially more than what was on the shelf tag. When I questioned the price they sent an employee to check on it, so I followed her. When we got...
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Anonymous
Anonymous

Customers often put stuff in the wrong place, they can't just change the price everytime that happens. You could always use a price checker if your want to make sure a price i...

Anonymous
Anonymous

I kinda want to call shenanigans on tearing the survey off.

3.0
#987684
Reply to reviews
I spent over an hour waiting for various departments only to be transferred to another. MICHAELS needs to GET your customer service reps TRAINED!!!! They are not knowlegeable in their products and website. It is riddiculous support. Customer Service knows nothing but...
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Anonymous
Super Sayian 7

As an employee we do not use and or manage the website at all. It's not our job to do that. With that being said everything that is on the website we don't have in stores that...

#986669
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I have had relatively good experiences in going in to Michael's stores and previous online orders, until i got suckered into some "Cyber Monday" deals. I had two sets of Golden acrylic paints I wanted to order, and 2 promo codes to apply - one for free shipping, one...
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Anonymous
No no 3

This sounds like a you problem. You didn't put the codes in so now you want a refund. As an employee myself I know that's it far cheaper to use DickBlick.

Anonymous
Anonymous

I'm always so astounded to how people won't read the coupon policies and promo code policies,promo codes are when you are buying something online only,not when you are in the ...

#973187
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It was probably one of the busiest shopping days at Michael's. The line went half way to the back of the store..And the registers went down - - all of them! The manager and staff took charge, remained calm, informed everyone on line of the expected time it would take...
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Anonymous
Anonymous

That was extremely nice of you to say nice things about the manager and staff when the registers went down,I say this because in our store when the registers go down and it's ...

#963033
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