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24 X 36 double matt $149. That was the bill for two cut pieces of cardboard with self installation. This is a store in Palm Beach Gardens, FL. Staff said matting and shipping handled by Michaels at out of state central location. No discounts allowed! This is highway...
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#1101505
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Michaels Fullerton, CA / store #3023 associate/cashier (the Spanish male). As my wife was trying to pay, she got the opportunity to go through this associate /cashier's lane. He gave her no greetings, no small....instead, as he was giving her change, he added a loud...
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1.6
#1095852
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I love my michaels in goshen indiana. I know most employees by name as well as they know mine. Jamie is always there to welcome me and take me to anything i need or request someone to meet me to help. Denise is so helpful. Even went to another store 100 miles away to...
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4.2
#1029869
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Michaels - Cusumer service on web page errr

Michaels
#1101688
will Micheal's cut a frame for a customer that just want to have it cut to size will Micheal's cut a frame for a customer that just want to have it cut to size simple question ....they ask to many personal questions...think I'll shop elsewhere :( ! {{Redacted}}
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Michaels - WORKING FOR THIS PLC SUCKS

Michaels
#1094543
1.0
Details
Do not work here if u need money, want to feel appreciated for the work u do, expect to be treated fair.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Michaels - Rude and unhelpful service

Michaels
#1078376
1.0
Details
Usually at store with different cashiers, you wait on line your turn, this rude cashier told me first come first served and took customer from other line, ignoring even I was with my daughter in wheel chair, and it was my turn to be served, they need to have nicer personal at those stores, they don't respect their promotions either, i would never go back
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Customer service
Discounts and Special Offers
Price Affordability
Product or Service Quality
Staff
Warranty

Michaels Customer Care Review

Michaels
#986030
I was shopping for crafts at the southcener location and was very impressed with the customer service there was a lady (I think her name was Kelly) she seemed to be all over the store every time I needed something there she was and she knew where everything was and had had a great attitude showing me here there and everywhere she was even at the register when I checked out, now thats full service.
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I went to a local Michaels to get a frame overall size for a print was 29 3/4 X 31 for inside measure and outside measure was 29 7/7 x 31 1/8 low end.....2 mattings....cheap priced glass.....564 dollars plus tax...that is with a coupon of 50% off and an additional 30...
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Anonymous
buhoKL

Framing is great but way too expensive, but they do not care about the value of your painting, the associate who framed my painting ruined my painting somehow for not being pr...

2.8
I didn't like
  • Lack of knowledge
#1015644
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Micheals Corp, says how much they love their employees, what a joke. they only pay minuiam wage. after a years work if you get 17 cents your *** lucky. there are no insentives. no pat on the back for doing a good job bringing in customers cause you give such good...
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I didn't like
  • Manager
  • Incompetent
#1001959
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Michaels - Scookie Sheet Pricing Review
There was an item marked $0.99 but it rang through as $8.99 The store manager told me that the 8 rubbed off due to it being in and out of storage. I told her the price tag ON the item clearly shows $0.99 and she told me that as a compromise she would reduce it to $6.99...
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Anonymous
Buhhh

Clearly whoever was tagging the merchandise forgot to put an 8 at the beginning. And the manger should have realized that and given it to you.

Anonymous
Anonymous

Even with the low quality of the picture you posted, the top and bottom of the 8 are visible, so you clearly know better.

1.9
#999197
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The cashiers at Michaels are very slow and talk to much to the customer. The wait time is usually 25-30 min in line. No matter what time of day I go, the wait time is the same.
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Anonymous
Anonymous

Oh really I work there and get po'd when I am handling 5 customers while some other cashier has been talking to one for an hour. Micheals is unlike any other retail store I h...

Anonymous
anon

You're full of *** for saying thats the wait time (you're probably waiting 5 minutes). There is no line in retail thats that long, so you should probably stop over exaggeratin...

2.9
#994721
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Good stores start from the support received from the top down. Our District Manager comes in after a loss of a Store Manager in the middle of Christmas holiday, numerous employee quits and severe lack of seasonal new hires, just to say that our recovery is bad, store...
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#991299
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I went into my local Michael's store to buy a picture frame mat. When I got to the cash register the price of the mat was substantially more than what was on the shelf tag. When I questioned the price they sent an employee to check on it, so I followed her. When we got...
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Anonymous
Anonymous

Customers often put stuff in the wrong place, they can't just change the price everytime that happens. You could always use a price checker if your want to make sure a price i...

Anonymous
Anonymous

I kinda want to call shenanigans on tearing the survey off.

3.0
#987684
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I spent over an hour waiting for various departments only to be transferred to another. MICHAELS needs to GET your customer service reps TRAINED!!!! They are not knowlegeable in their products and website. It is riddiculous support. Customer Service knows nothing but...
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Anonymous
Super Sayian 7

As an employee we do not use and or manage the website at all. It's not our job to do that. With that being said everything that is on the website we don't have in stores that...

#986669
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