Contact Michaels Customer Service
Michaels Phone Numbers and Emails
Toll-Free Number:
-
(800) 642-4235
Customer Service:
-
(972) 409-1645
Legal:
-
(916) 445-1254California Department of Consumer Affairs
-
(800) 952-5210California Department of Consumer Affairs
Michaels Emails:
Contact Information
Michaels Website:
Michaels Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours of operation:
Monday – Friday : 8 AM to 7 PM CST
Saturday: 9 AM to 6 PM CST
Fax:
Michaels Customer Service Reviews
I placed an order on Nov. 25 and it was to be here Nov.
27-29. I haven't received it yet (Dec 10). I reached out on live chat about a week ago. I was told it that I had a choice of a refund or a reshipment.
I've already been charged for this order back when I placed it on Nov. 25. The order is made up of seasonal items so I expected to receive them in the timeline I was given. I'm extremely bothered that my question to Xy (the live chat rep) regarding why this order was never shipped was ignored.
I then was in the middle of typing a response to if there was anything else I could helped with when Xy abruptly ended the chat! This is completely unacceptable customer service. I then waited a few days to see if I would get a reshipment but nothing showed on Michaels site under my orders so I did another Live Chat. This agent was helpful in that he said he would need to do another reship but the system wouldn't allow him and he needed to escalate so approval could be given.
He said that I'd get an email when the reship was released. I'm still waiting for that email to come. I did a 3rd Live Chat with an agent yesterday and spoke to a "3rd tier". She was to again take care of a reshipment and send me an email about it.
To my pleasant surprise, I DID receive an email! But then overnight, I got 3 emails about items on the order being cancelled. Nothing was said about the order not being shipped complete eitherin the Live Chats or the email I had received. Again, Michaels had taken my money for the entire order back in November.
So today I called the Michaels 800 number for customer service-the only number I could find. I immediately asked for a tier 3 manager (or higher)to speak with. I was on hold for 27 minutes before someone came on the line. I was given no additional information than what I already knew so I pressed him about the cancelled items that were already paid for.
Jacobey told me at first that I was being refunded for the entire amount of the order. I asked then if the entire order was cancelled and he got confused and put me on hold for another 5 minutes. He then came back with a refund of $18 but I had to ask what was being cancelled for sure! I then had to ask Jacobey his name and title.
Turns out he was NOT a manager. When I asked to speak to a manager, he intended to pass me off to another agent. I questioned him about wanting a manager and he told me that he could send me to a supervisor but they would tell me the same thing. I then asked what had happened to my original order I had placed online.
Jacobey said it was lost or never filled. I asked him if then it was true that it was Michaels fault. He said "I don't know who was at fault". Just to make sure I had it straight, I repeated back to him the scenerio we had-I placed an order online, got a confirmation and tracking number, money was taken from my account for the entire order, and I have now been told repeatedly that it will be shipping but Michaels isn't responsible?
Jacoby stated he couldn't say whose fault it was. I told him I have never seen such a sorry excuse for customer service. I then asked again to speak to a manager which he agreed to but said that it'd be another agent. My speculation is that there is a circle of a few customer service reps and they just play musical chairs with excalation of issues.
Jacobey did very graciously say he would email the shipling dept. but he expected they would know nothing. I asked how I would know what they said and he told me that he would email me. I'm still waiting for that email.
NO ONE has offered much of anything for retribution for the literally hours I have spent I'm trying to get this order. Needless to say, I will not be shopping Michael's again and instead will be sending all of my business to JoAnns or Hobby Lobby. I'm just hoping I will see some product from this Michaels order and refund for things they aren't sending by Christmas 2024! I refuse to shop at a business that doesn't view my business as important and continually lies to me.
I also cannot believe what poor customer service was exhibited by each person that I spoke with.
I am sad to be leaving and have things turn out this way but their attitude shows me they could care less about customers. I'm writing this review to all current customers as a buyer beware!!
How Good is Michaels's Customer Service?
Summary of Michaels Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Michaels?
Shipping and Delivery Question:
- “Have been trying to get the points from using my new card”
- “Missing package”
- “Didn't receive my credit”
Request for Information Question:
- “Question about shipping”
- “I need help with my order.”
- “Need help changing email & phone number”
Payments and Charges Question:
- “Payment”
- “To get address to send payment”
- “Overcharged”
Product/ Service Question:
- “Recieved damaged products.”
- “Product issue”
- “Damaged package”
Employment Question:
- “W2”
- “Payroll”
- “Your denying me to be able to apply for a job”
Return/ Replace Question:
- “Online return”
- “Return”
- “Returns to a third party Floral Home Online, please honor your return policy.”
Staff Question:
- “Rude manager”
- “Complaints for store manager position”
- “Customer service complaint order complaine”
Cards Question:
- “Credit card”
- “Gift card”
- “I tried to apple to a credicard and an error came outt”
Account Question:
- “Unlock account”
- “I can not sign in to any of my accounts to order online and get the $15 reward”
- “Can not get into my account”
Activation/ Cancellation Question:
- “Trying to unsubscribe from email”
- “Pick up order cancel”
- “Cancel a order”
Website/ Application Question:
- “Order online”
- “Website problem”
- “Application issues”
Refund Question:
- “Refund not issued”
- “Refund”
- “Refunded assistance”
Other Question:
- “Constructive suggestions”
- “Did not order item”
- “Info on selling on basic hub”
About
Michaels is an online store which offes a wide selection of items for creativity and arts. The assortment includes accessories for floral art, scrapbooking, wedding, framing, home decor, general crafts, bakeware and many more. Michaels is a great store for everyone who is fond of crafts and art. Michaels is considered to be one of the most popular stores which offer art and craft supplies. Many people have already become customers of Michaels. If you enjoy crafts and arts, Michaels is one of the best suppliers of handmade accessories to choose.
Michaels is ranked 37 out of 375 in Craft Supplies and Tools category
USA, Canada
Compare Michaels To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
