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  • Customers like
    • But terribly disatisfied with custom framing1
  • Customers don't like
    • Incompetent staff4
    • Payment issue3
    • Male cashier is rude2

  • 20 hours ago
  • Shopping
  • Forest, Virginia
  • 5
  • REVIEW RATING 4/5

Went to Michaels in Lynchburg Va had two items with two coupons, with only one person behind me with two items I was told if I wanted to use both coupons I had to go to the back of the line, the very nice lady said she was ok and to go ahead but the sales associate said no!! I felt like a 2 year old being disciplined being told to go to the back of the line! I would have perfectly understood had... Read more

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  • Aug 28
  • Shopping
  • Arlington, Virginia
  • Framing Department
  • 20
  • REVIEW RATING 4/5

I recently went to Michael's the Arts and Crafts store in Vienna VA near closing time to get a mat-framed combo for an original watercolor art piece. I came here after a bad experience at another craft store...... Wow.... What a difference! Their art framing department rocks! The associate, Olga who helped me not only delivered a very friendly and professional service she went above and beyond to... Read more

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  • Aug 27
  • Shopping
  • Downers Grove, Illinois
  • Picture Framing
  • 16
  • REVIEW RATING 5/5

We brought in an autographed baseball jersey to be custom framed in your Downers Grove, IL store in late May, early June. Everything was fine when we picked it up. Once it was home is when the issues began. About 3 weeks later, a heavy item was dropped on the floor in the vicinity of the picture, about 5ft away, (the picture itself was NOT touched or dropped) and the entire glass shattered on... Read more

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  • Jul 27
  • Shopping
  • Cleveland, Tennessee
  • Michaels Staff
  • 1
  • 1
  • 87
  • REVIEW RATING 4/5

I have shopped at the Michaels in cleveland TN. For many years, I love this store! Everyone is so helpful and nice. But i couldn't help but notice every employee was dringed in sweat and customers incuding myself. I asked someone if it was alway this hot and they said sometimes its actually worse. I am outraged!!! Shame on this company.you should want to take care of your people. They work good... Read more

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  • Jul 09
  • BBB - Better Business Bureau
  • San Francisco, California
  • Michaels Custom Framing
  • 76
  • REVIEW RATING 3/5

Paid to have an art print custom framed. When it was returned to me, the print had a few small crinkles on the art, which reflected through the glass. When I spoke with the employee about it, he said nothing. He told me that he would mount it on a board and it would take the crinkle out. When I returned the next day to pick it up, they were still there. I was told by the employee that the... Read more

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  • From mobile
  • Michaels
  • Jun 30
  • by anonymous
  • #658865

I bought an "American Flag" T-shirt from Michael's for the upcoming 4th of July. After washing it I came to realize that the shirt has over 60 stars and 16 stripes - which makes it not an American flag. Crafty or not, our American flag should always be displayed correctly. Disappointed. Add comment

  • From mobile
  • Michaels
  • Jun 25
  • by anonymous
  • #656327

One cashier asking for help while other employees are laughing and talking about their wild nights outs. I ask them to help only to be told someone will.be there. I waited and finally left with 5 other customers and went to Hobby Lobby less than a.mile away..Check your sales budget there has to be a loss in sales at this store. Add comment

  • Jun 09
  • Products
  • Online Order
  • 96
  • REVIEW RATING 4/5

I work with a small non-profit and spent hours online deliberately selecting items for projects and charitable gifting for our clients. But within minutes of placing the order online, an email was sent explaining that 12 of the 35 items were cancelled. Well, clearly if I knew that before purchasing, I wouldn't be stuck with incomplete project materials. I sent an email complaining, and the... Read more

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  • From mobile
  • Michaels
  • Jun 05
  • by anonymous
  • #645952

Email stated clearance items were additional 50 off (green and orange tags) Store knew nothing about it. I called corporate. They admitted that "some emails" were sent with the 50 off deal. I don't have original email and store won't honor the deal. Frustrating! Add comment

  • From mobile
  • Michaels
  • May 30
  • by anonymous
  • #643023

Michaels in Spanish fort is the worst one I have ever been in. No one greets you or is around to help you find anything. Some lady who I think was a manager named cindee was so rude to me when I found her in the framing area and asked for help (she said she was too busy to help me). I left shortly afterwards without buying anything. Add comment

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