Michaels Complaints and Reviews

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Michaels
Main address: 75063 TX
1-800-642-4235, ,
  • 60+6 mobile complaints
  • $4.5K claimed losses
  • $68 average
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  • Sep 26
  • Ex Employees
  • Lexington, Kentucky
  • Working Experience
  • 23

In July of this year I was employed at Michaels, three months later and I want to quit. Customers complain constantly about the slow lines and I agree. 95% of the time there is only ONE cashier at the front and it drives me crazy. I shouldn't have to constantly call for backup when there are 3 people in my line, sometimes I have to repeat it 2 or 3 times before someone responds. I love it when... Read more

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  • Sep 25
  • Online Shopping
  • Kingsport, Tennessee
  • Other Product
  • 18

I don't know what the *** you are all talking about.. I have been with Michael's for 2 years and I love my job. Don't blame the entire company for the poor management of one store. At every store you should understand that we deal with the public (same people that go to wal-mart) and we are expected to make it a perfect environment. Most,but not all mothers who bring their children seem to give... Read more

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  • Sep 24
  • Shopping
  • Huntington Station, New York
  • Gift Card Envelope
  • 2
  • 2
  • 16

Bought a $50 gift card....nice gift.....right? But the store didn't have any envelopes to put it in to make a nice gift. It may seem like nothing to many but it ticked me off, like giving a gift without wrapping it. They sure had a lot of gift cards to choose from but no envelopes to go with it. Well I was going to buy two more gift cards in Michaels for $50 each in October but I'll go to A.C.... Read more

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  • Aug 27
  • Online Shopping
  • Geneva, Illinois
  • Online Ordering
  • 83

Ordered online for items to be picked up at the store (more than 10 miles away).. Went there after a few days to pick it up.... No items... talked to Manager. She said I would receive an Email when they were in. No email even a week later. Two weeks go by. Contacted by CHAT their help. No help, really. The items had actually been there (signed for already) when I went to retrieve them. But... Read more

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  • Aug 26
  • Customer Service
  • Bad Return Policy
  • 5
  • 5
  • 73

When I went to make a return at Michael's in Grafton, WI today I had the receipts and the merchandise, purchased 2 weeks ago, but not the credit card since it was on my daughter's card. I was told I couldn't get the price I paid back, but instead whatever the lowest price in the last 90 days was on the items, because I didn't have the card. Yet, I had the receipts! I even offered to take store... Read more

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  • From mobile
  • Michaels
  • Aug 21
  • by anonymous
  • #524467

There is a reason this company has an 'F' rating with the BBB, and that is the deplorable customer service. I rang the Natick, MA store to ask if they had an item in stock and was kept on hold for 5 minutes and then the woman who picked up the call was huffy because SHE had misunderstood my question. Don't bother--go to a small business where you'll get better service and a thank you. Add comment

  • From mobile
  • Michaels
  • Aug 19
  • by anonymous
  • #523625

Eatontown NJ store. Rude staff. Waited in checkout for 45 min. None of the staff cared about the costumers. What is going on with this place? Add comment

  • From mobile
  • Michaels
  • Aug 17
  • by anonymous
  • #522848

Horrible staff! Always so rude and not willing to help. Store in Vernon Hills Illinois by Milwaukee Ave. Add comment

     

  • Aug 13
  • Ex Employees
  • Working Conditions
  • 161

I was hired around the end of February this year (2014), and it was complete *** up until the day I decided to walk away. From the day I applied, I wasn't expecting to get a call back for an interview. But I did, three days later; interviewed; and was hired 1 hour after I walked out of the store, after the interview. This is where things went south: For one, they hired me at a store that I didn't... Read more

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  • Aug 13
  • Products
  • Braintree, Massachusetts
  • Floral Arrangements Return
  • 1
  • 1
  • 83

This incident happened at the store in Braintree, MA. On Sunday I bought 2 floral arrangements from a table that said 40% off. I got them home and displayed on the tables I bought them for and then decided by Tuesday that I really didn't like the fake flowers, so took them back with the sales receipt. I was told by the sales clerk and the manager that I could not return them because there were... Read more

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