2.3
  • Incompetent staff2 votes
  • Management1 votes
  • Male cashier is rude1 votes
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  • Mar 19
  • Shopping
  • Pembroke, Ontario
  • Staff
  • 1
  • 1
  • 20
  • REVIEW RATING 3/5

Pembroke location very rude cashier manager did not seem to care when I called reported to head office when manager called defended the rude cashier very embarrassing situation will never visit this store again also was overcharged manager did not care Saw many other complaints regarding customer service at other stores when I mentioned this to manager again no concern do not understand why... Read more

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  • Feb 24
  • Products
  • Long Beach, California
  • Staff
  • 2
  • 2
  • 71
  • REVIEW RATING 4/5

Why is it that Michaels has the rudest Sales Associates, Cashiers & Managers? Is it in their job description to be unfriendly to your customer? It doesn't matter what time of day you can NEVER find anyone to assist you & when you do they can't answer a simple question or they immediately turn the other way like they don't even see you. What about their Coupons... EVERYTHING is practical... Read more

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  • Feb 22
  • Online Shopping
  • Winchester, Kentucky
  • Online Shopping
  • 1
  • 1
  • 50
  • REVIEW RATING 4/5

Michael's is a poor excuse for what it stands for!!!!! Other stores sell for MUCH LESS. When you try to contact the company and get some kind of restitution---you might as well forget it!!! I have always considered ToysRUs to be a fairly expensive store (excluding coupons). Michaels is MUCH MORE EXPENSIVE than ToysRUs and so many of the other stores out there. I was shocked!!!!!!!!!!!!!!!!!!... Read more

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  • From mobile
  • Michaels
  • Feb 21
  • by anonymous
  • #598598

I've been to Michaels several times, every time I go it gets worse. The staff members are very incompetent, it's truly unbelievable. No one knows anything, managers are just as clueless. Even customer service by phone sucks. I can't understand how a store this big can still be in business with staff members who can't do simple returns. Add comment

  • Feb 18
  • Shopping
  • Houston, Texas
  • Gift Card
  • 34
  • REVIEW RATING 4/5

i purchased a gift card to ship to canada from canada michaels (ground shipping). They deducted 100$ from my account and never sent me a confirmation email neither the gift card reached at the destination. when i called customer care service they responded really bad and said they do not have any details of my account. the customer service rep was really rude and should know her duties. very bad... Read more

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  • Feb 09
  • Professional Services
  • Newhall, California
  • Painting Class
  • 3
  • 3
  • 100
  • REVIEW RATING 5/5

First off, I have a life. I'm busy like everyone else. I have frequented Michael's for years and years and have spent alot of $$ over the years and although I have never taken a class at Michael's, I am now convinced that I will never do so. Last month, I decided to take a class with them for the FIRST time in my life, I was really excited since I'm trying to start my own furniture refinishing... Read more

Was this review helpful? 1 1

  • Jan 20
  • Products
  • Colorado Springs, Colorado
  • Pillow
  • 3
  • 3
  • 116
  • REVIEW RATING 5/5

Anytime I've had to return something at Michaels, I've ALWAYS have had issues even though I have my receipt every time. They either don't train their employees on how to do a return or they hire very incompetent people who are incapable of grasping the process of how to do a return. I went to the Southgate Colorado Springs location of Michaels to return two pillows that weren't the size I needed.... Read more

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  • Jan 08
  • Supermarkets and Malls
  • Fresno, California
  • Cashier
  • 15
  • 15
  • 123
  • REVIEW RATING 5/5

Female cashier at fresno store in riverpark on 1/8/15 was very rude, she argued with me regarding a coupon that I wanted to use. She stated that it was not for sale items. I told her, it doesn't state that anywhere. She continued to argue with me, stating that I was wrong and telling me my total price 3x until I got mad and asked her to verify with another associate. She then asked the employee... Read more

Was this review helpful? 1 0

  • Jan 04
  • Products
  • Edmonton, Alberta
  • Cashier
  • 1
  • 1
  • 88
  • REVIEW RATING 4/5

Complaint regarding cashier at Michaels on the North end store on 137 ave in Edmonton. I waited in line for 45 minutes to do a return on a Christmas decoration which I purchased on dec 27. I was told to take this item back to south common store where I had purchased the item. I asked to speak to a manager and the cashier who refused to take back the item said she was the manager. I asked to speak... Read more

Was this review helpful? 2 2

  • Dec 26, 2014
  • Products
  • Denver, Colorado
  • Photo Frame
  • 3
  • 3
  • 226
  • REVIEW RATING 4/5

I had a 34x40 print that I wanted to have framed. Since it was Xmas Eve, Michaels was advertising 50% OFF on custom framing, so I decided to just go straight there to get a fair price. I picked out a basic black frame, standard off-white matting and their less-expensive plasti-glass. WITH the discount, my total came to $1130.00 <--- I swear on my dear mothers grave, that was the price. ... Read more

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